Privacy Policy

1. Introduction

Padel Oman ("Padel Oman", "we", "our", or "us") respects your privacy and is strongly committed to protecting the personal information we collect from or about you.

This Privacy Policy describes how we collect, use, disclose, store, and protect Personal Information when you access or use our website, applications, and related services (collectively, the "Services").

This Privacy Policy does not apply to information processed on behalf of third-party organizations using independent systems or integrations, which are governed by separate agreements.

2. Personal Information We Collect

We collect personal information relating to you ("Personal Information") in the following ways:

2.1 Personal Information You Provide

Account Information

When you create an account, we may collect:

• Full name
• Email address
• Phone number
• Date of birth (where applicable)
• Account credentials
• Membership status
• Transaction history

Profile Information & Photos

When you set up or update your profile, we may collect:

• Profile photo (personal image)
• Optional profile details (e.g., preferences, interests)

Profile photos may be visible to other users depending on platform settings.

Payment Information

Payments are processed through authorized third-party providers such as Amwal Pay. Padel Oman does not store your full payment card details.

User Content

We collect Personal Information contained in:

• Messages
• Feedback
• Uploaded files or images
• Support requests

(collectively, "Content").

Communication Information

If you contact us, we collect:

• Your name
• Contact details
• Message content

Social Media Information

If you interact with our official social media pages, we may receive Personal Information you choose to share, as well as aggregated analytics from social media platforms.

2.2 Personal Information Collected Automatically

When you use our Services, we may automatically collect:

Log Data

• IP address
• Browser type and settings
• Date and time of access
• Interaction logs

Usage Data

• Pages viewed
• Features used
• Actions taken
• Time zone and country
• Device type and operating system

Device Information

• Device identifiers
• Operating system
• Browser version

Cookies & Similar Technologies

We use cookies and similar technologies to:

• Maintain sessions
• Improve performance
• Enhance user experience
• Analyze usage patterns

You may manage cookies through your browser settings, though disabling cookies may limit functionality.

Analytics

We may use analytics tools to understand how users interact with our Services and to improve performance and features.

3. How We Use Personal Information

We use Personal Information for the following purposes:

• To provide, operate, and maintain the Services
• To create and manage user accounts
• To process memberships and payments
• To display user profiles and profile photos
• To communicate with users
• To improve platform features and performance
• To conduct research and analytics
• To detect, prevent, and address fraud, abuse, or security issues
• To comply with legal obligations and enforce our terms
• To protect the rights, safety, and property of Padel Oman, our users, and others

Aggregated or De-Identified Information

We may aggregate or de-identify Personal Information so it can no longer be linked to an individual. We may use such information for analytics, reporting, research, and platform improvement.

We will not attempt to re-identify de-identified data unless required by law.

4. Disclosure of Personal Information

We may disclose Personal Information in the following circumstances:

Service Providers

We may share Personal Information with trusted vendors and service providers who perform services on our behalf, such as:

• Cloud hosting providers
• Payment processors
• Customer support tools
• Analytics services

These providers process data only according to our instructions.

Business Transfers

If Padel Oman is involved in a merger, acquisition, restructuring, or asset sale, Personal Information may be transferred as part of that transaction.

Legal Requirements

We may disclose Personal Information if required to:

• Comply with applicable laws or regulations
• Respond to lawful requests from authorities
• Protect rights, safety, or property
• Prevent fraud or security threats

Other Users

Certain profile information, including profile photos, may be visible to other users depending on platform settings and features.

5. Your Rights

Depending on your location, you may have the right to:

• Access your Personal Information
• Correct or update inaccurate information
• Request deletion of your Personal Information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Request data portability
• Lodge a complaint with a data protection authority

You may exercise your rights by contacting us at: padel@mcsy.gov.om

We may require identity verification before fulfilling requests.

6. Accuracy of Information

User-provided information, including profile photos and details, may not always be accurate or complete.

Padel Oman does not independently verify all user information and does not guarantee its accuracy.

7. Children's Privacy

Our Services are not directed to children under the age of 13.

We do not knowingly collect Personal Information from children under 13 without parental consent. If we become aware that such information has been collected, we will delete it promptly.

8. Links to Third-Party Websites

Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices.

9. Security and Data Retention

We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information, including:

• Encrypted connections
• Access controls
• Secure storage

However, no system is completely secure.

We retain Personal Information only as long as necessary to:

• Provide the Services
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce agreements

Retention periods depend on the nature and purpose of the data.

10. International Data Transfers

Your Personal Information may be processed and stored in countries outside your country of residence.

Where required, we use legally valid transfer mechanisms and apply appropriate safeguards.

11. Legal Bases for Processing

Where applicable, our legal bases for processing Personal Information include:

• Performance of a contract
• Legitimate interests
• Consent
• Compliance with legal obligations

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version and revise the effective date.

Continued use of the Services after changes become effective constitutes your acceptance of the updated Privacy Policy.